Returns & Exchanges

At Hatley, we want you to be completely satisfied with your purchase, which is why we offer a 40-day return window for all unwashed and unworn items. If your new favorite pieces aren't quite right, our simple return process ensures a stress-free experience for every family member.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the pre-paid return shipping label provided at the end of the portal process and attach it securely to your package.

3

Pack Your Items

Place the items in their original packaging, ensuring all tags are attached and the products are in their original condition.

4

Ship and Refund

Drop your package off at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing