Frequently Asked Questions

Everything you need to know about shopping with Hatley.

What is Hatley's return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that final sale items are not eligible for return.

How long does shipping take?

Standard shipping typically takes 3-7 business days within North America. Expedited shipping options are available at checkout for faster delivery.

Are your products sustainably made?

Yes, we are committed to quality and sustainability. Many of our garments are made from organic cotton and PVC-free materials to ensure they are safe for your family and the planet.

How do I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

We currently ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.